If there is a question we haven't covered, please get in touch with us and we will be happy to help
My dog hasn't been to daycare before and I'm nervous but want to give it a try?
Does my dog need to be vaccinated?
What does the trial involve and what happens if my dog doesn't pass?
What kind of activities will my dog do?
We have indoor and outdoor play areas complete with tunnels, platforms, and a paddling pool to name a few. Activities include soccer, frizbee, tug of war, nap time, obstacles, climbing frames, lounge time, pool and sprinklers in summer, ice block munching and more!
Will daycare make my dog bark more?
Generally, there are three main reasons dogs bark: they are over excited, bored or under stress. For the comfort of our dogs, team and neighbours, we don’t allow excessive barking. A little barking while playing is accepted and a bit of excited barking on drop off and when seeing their owners on pick up. We are happy to work with the owners of excessive barkers however please note we do not use bark collars nor are they accepted for use if dogs arrive into our facility with them on. They will be removed and put into your dogs cubby.
Are the dogs supervised?
Absolutely, dogs are never left on their own.
How are the dogs disciplined for bad behaviour?
Can I send my dog in with breakfast or lunch?
Yes you may, please make sure that food is in a secure container that is label with their first and last name. All dogs are feed separately and are rested for 15-20 minutes after being fed to prevent bloat and other issues.
Is water readily available?
Absolutely, fresh water is available at all times, however your dog may still be thirsty after day care due to the increased level of activity.
Can I bring toys?
All toys in the play areas must remain neutral to avoid possessiveness. We also don’t allow external toys into daycare for hygiene reasons plus we have heaps!
Are there discounts for multiple dogs?
Yes, we have discounted rates for multiple dogs. Please see our pricing page for more info.
What if my dog gets injured or sick?
Remember that even normal dog play may result in some type of injury. It is not a common occurrence but it can happen. Just like a child can fall or trip at school, dogs play with teeth and nails. All injuries and illnesses are prevented to the absolute BEST of our ability, we never want your dog to become injured or get sick. If this occurs, you will be notified when you pick up your dog if it is minor, you will be notified immediately if the problem is severe. If there is an emergency and vet care is needed, we will transport your dog to our local vet, more information is available in our Terms and Conditions.
Can I see your facility before I bring my dog to you?
Absolutely. While for safety reasons we cannot do this with dogs on site, we have open days once a month on a Saturday in which we are happy to show you our full site. Please get in touch via email email@example.com to arrange a time to have a staff member take you through. We also have a video you can view as a virtual tour, there is a pink button at the top of this page that says "Virtual Tour"
My dog/bitch is entire, can they still come to daycare?
Unfortunately we cannot accept entire males in our Daycare. Males must be neutered by 6 months old to continue to play with us and females must remain at home whilst on heat.
Where do the dogs toilet?
We have designated outdoor area for the dogs to toilet – most dogs use these areas as the other dogs have also gone there. However if there are any accidents our team clean them up straight away, disinfect and ensure the area is dry as to not create a slip hazard.
Will my dogs get fleas?
Fleas don’t jump from dog to dog. Once on a dog they will stay put. They start breeding and will lay eggs which roll off the dog into the environment where the eggs then develop into larvae, then pupae, then baby fleas at which point they jump on an unsuspecting victim walking past. Although we can never say never, we have a strict daily daycare cleaning schedule which includes washing all bedding and doing a thorough clean of the facility daily just in case a flea egg made it in.
What happens if there is an emergency with the dogs?
Our team are pet first aid trained including dog CPR. We have procedures in place in case of emergency and you will be notified immediately.